Our Services
Australian Travellers
Global MedLink provides Australians overseas with fast and easy access to Australian registered doctors by phone or video call, wherever you may be. When you're unwell, finding a local doctor, understanding the local healthcare system, speaking the local language or finding a second opinion about your treatment can all be challenging. Avoid the worry with 24/7 access to high quality care with trusted Australian registered doctors, direct to your phone.
Corporate and Insurance Partners
Global MedLink provides rapid access to high quality healthcare with Australian registered doctors for your workforce, clients and customers, either when in Australia or overseas. Whether you are an insurance provider or a large corporate employer, we are able to integrate seamlessly with your systems to provide your teams or customers with the reassurance that no matter where they are, they can access our doctors quickly and easily by phone or video call.
Our service:
- reduces delays in receiving medical attention
- ensures high quality care delivered by trusted Australian registered doctors
- reduces costs associated with navigating local healthcare systems and unnecessary treatments
- improves patient outcomes and satisfaction
- provides access to bespoke Occupational Health assessment, treatment and care coordination for your teams, improving outcomes for your staff whilst reducing delays returning to work.
Virtual Medical consultations
Our service provides travellers with on-demand access to registered Australian doctors via secure virtual consultations. This ensures travellers can receive timely medical advice and treatment recommendations without the need to try and navigate local healthcare systems, removing potential language barriers, reducing stress and avoiding unnecessary hospital visits. The platform is designed for ease of use, with 24/7 availability, ensuring travellers can connect with a doctor no matter where they are in the world.
Integration with Travel Insurance
We work directly with travel insurance providers to streamline the claims and approval process. By integrating our consultation system with insurers, we ensure that clients have clarity on what is covered before receiving treatment, eliminating confusion and unexpected costs. This creates a seamless experience where medical advice, billing, and insurance claims are all aligned — benefitting both insurers and travellers, by reducing claim complexity and by reducing out-of-pocket expenses.
Triage and Emergency Referral
Our platform incorporates a robust triage system to assess the urgency of each traveller’s situation. If symptoms suggest a medical emergency, we can facilitate immediate referral to the nearest appropriate healthcare facility. For insurers, this reduces risk exposure by ensuring timely and appropriate care, while travellers gain reassurance knowing their health and safety are prioritised.
Health Monitoring and follow up
Beyond the initial consultation, we can provide structured follow-up and ongoing health monitoring to support recovery. This may include scheduled check-ins, symptom tracking, and reminders for medication or further investigations. For chronic or ongoing conditions, we collaborate with insurance partners and the patient’s own GP to ensure continuity of care. This approach not only enhances travellers’ satisfaction and outcomes but also supports insurers by reducing the likelihood of complications and repeated claims.
Occupational Health
Our Occupation Health team can provide bespoke healthcare to your workforce, whether you are a small employer within Australia or a large commercial or industrial enterprise with teams across Australia or travelling and working overseas. We know your people are your best asset and how important it is for you and them to have rapid access to trusted, experienced doctors should they require attention for a workplace related illness or injury. Our team can provide expert assessment, treatment plans and coordinate whatever care may be required to get your team member back to fitness as soon as possible, reducing costs and time off work whilst ensuring your workforce feel valued and cared for.
Fees, Billing & Insurance
Payment Information
Our services are privately billed. Full payment is required at the time of booking your consultation, unless you are booked through one of our insurance or corporate partners.
Invoices & Claims
You will receive an invoice after your consultation, which you may choose to submit to your travel insurance provider.
Insurance Coverage
Any reimbursement is subject to your individual insurance policy. We strongly recommend confirming your level of cover with your insurer prior to booking.
Important Information
-
Global MedLink does not process insurance claims
-
We are not responsible for claim outcomes
-
This includes partial or declined reimbursements
Stay healthy, wherever you go